Return And Exchange Policy
Product return requests are made within the following criteria based on the provisions of the Law No. 6502 on Consumer Protection.
As a result of the right to withdraw from the date of receipt of the consumers by law (in distance contracts and sales), the company has the right to refuse the product within 14 days without rejecting any legal and criminal liability and without showing any reason.
You can also return products with your invoice from our store.
Your products must be returned in their original packaging, labeled, complete (with accessories, belts, etc.) and unused.
The product to be returned must be sent to the return form on the back with a waybill invoice by filling in the reason for return. Returns of products without invoices are not accepted.
The product to be exchanged must be delivered to our address in its original packaging, labeled, complete and unused. You can make the changes with different size or color of the same product. Changes are made depending on the product in our stocks. If you want to replace the product with another type of product, in this case, you can return the product you bought and make a purchase again.
The shipping fee arising from sending the products to our company in all returns within 14 days belongs to the buyer.
Refunds must be made to our address below;
Bis Wear - Reyhan Ertürk
M.Nesih Özmen Mah. Savaş Cad. No:12 D.6 Merter İstanbul-Türkiye
T: +90 212 5063430